Titus Coleman

Montebello, CA USA

626-252-6821

dev@tituscoleman.com

A versatile IT administrator and developer with expertise in multi-platform troubleshooting, endpoint security, and compliance frameworks (NIST/CMMC/CIS). Proficient in MDM solutions, programming, and cloud infrastructure, consistently delivering results under pressure and ready to assist in elevating IT teams while maintaining security compliance and optimizing system performance.

Education

Associates - Computer Networking

Anthem College

Skills

Libraries / Frameworks:

React, Next.js, Node.js, Nest.js, Tailwind CSS

Programming Languages:

Bash, Typescript, Swift, Rust, Python, HTML, CSS, SQL

Infrastructure & Tools:

AWS Cloud Architecture, NIST 800-171 rev2 & CMMC compliance baselines, Terraform, MacOS/iOS, Windows Active Directory, Linux, Google MDM, Jamf Pro, Docker, Kubernetes, GitHub Actions, Git

Certifications

AWS Solutions Architect - Associate

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Jamf Certified Tech - Jamf Pro

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AWS Certified Security - Specialty

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HashiCorp Certified: Terraform Associate

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CompTIA: Security+ Certification

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CompTIA: A+ Certification

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Relevant Work Experience

IT Specialist

Vast Space LLC

Long Beach, CA

08/2024 - Present

  • Architect and deploy FIPS-compliant infrastructure in AWS GovCloud using Terraform with secure IAM, networking, storage, monitoring, and disaster recovery protocols.
  • Administer unified endpoint management across Windows, macOS, iOS/iPadOS, and Android platforms using JumpCloud, Jamf Pro, Active Directory, and Google MDM while implementing security policies and managing device lifecycles.
  • Develop and maintain technical controls aligned with NIST 800-171 Rev 2 and CMMC requirements while conducting security assessments and preparing documentation for audits.
  • Create comprehensive end-user documentation in Confluence and track IT projects in Jira while developing service metrics and generating status reports.
  • Identify and remediate critical vulnerabilities through systematic patch deployment while maintaining comprehensive scanning and validation processes to ensure continuous security posture improvement.

Account Manager

Solid Commerce

Los Angeles, CA

11/2016 - 03/2018

  • Collaborating with clients to develop account-specific solutions to integrating marketplace APIs with internal inventory management
  • Serving as the primary point of contact for an assigned book of premium ecommerce accounts, developing trusted advisor relationships with key stakeholders.
  • Conducting regular account reviews to assess client needs, discuss results, identify growth opportunities, and provide consultative guidance.
  • Managing on-boarding and training for new clients to ensure seamless platform adoption and successful merchant activation.

Help Desk Representative

Native Instruments

Los Angeles, CA

04/2012 - 04/2016

  • Representing the company's portfolio of music creation tools, plug-ins, virtual instruments, and hardware to clients one-on-one.
  • Directly engage with music artist customers to provide technical support, troubleshooting, and resolve hardware and software issues involving MacOS, iOS, and Windows devices used for music production and performance.
  • Internal IT support for company employees

Systems Administrator

Lunarpages.com (acquired by HostPapa)

Los Angeles, CA

07/2007 - 04/2012

  • Managing the full lifecycle of customer hosting accounts from provisioning to decommissioning across shared, VPS, and dedicated server platforms.
  • Scripting and automating routine tasks for server builds, backups, reporting, and other maintenance activities to increase efficiency.
  • Providing Tier 3 technical support by troubleshooting customer issues related to hosting, domains, email, databases, and control panel access.
  • Assisting with capacity planning, infrastructure upgrades, and testing of new hosting platforms and technologies.